Refund Policy

At Hustic, your satisfaction matters to us. If something about your order isn’t right, we want to make things easy to fix.

30-Day Return Window
You have 30 calendar days from the date you receive your order to request a return.

For a return to be accepted, the item needs to be:

• Unused and in the same condition you received it
• Packed back in its original packaging, with all included accessories, manuals, or tags
• Accompanied by proof of purchase (order confirmation or receipt)

Returns that don’t meet these conditions may be declined at our discretion.

Items That Can’t Be Returned
Some items are excluded from returns unless they arrive damaged, defective, or incorrect:

• Opened or used personal care and hygiene products
• Gift cards
• Digital or downloadable products
• Custom or personalized orders
• Clearance/final sale items (where clearly marked as such)

Received a Damaged, Defective, or Wrong Item?
Let us know within 7 days of delivery. To speed up the resolution, please send us:

• Your order number
• A brief description of the problem
• Clear photos showing the item and its packaging

Once reviewed, we’ll arrange a replacement, exchange, or full refund, whichever fits the situation best.

Refund Process
After we receive and inspect your returned item, we’ll let you know whether your refund has been approved.

Approved refunds are issued to your original payment method within 5–10 business days, though your bank or card provider’s own processing time may add a few extra days.

Please note: original shipping fees are typically non-refundable, except in cases where the return is due to our mistake or a defective product.

Exchanges
We offer exchanges only for items that are defective, damaged, or incorrect. Reach out to our support team and we’ll sort it out.

Who Covers Return Shipping?

• If you’re returning an item simply because you changed your mind, return shipping is your responsibility.
• If the return is because of an error on our part, a defective item, or the wrong product being sent, Hustic will cover reasonable return shipping costs.

We recommend using a trackable shipping method for returns, since we can’t be responsible for packages lost in transit back to us.

Cancelling an Order
You can cancel your order any time before it’s been processed or shipped. If your order has already shipped, you’re welcome to return it once it arrives, following the process outlined above.

Get in Touch
For any questions about returns or refunds, reach out to us:

Hustic

Email: support@hustic.com
Phone: